ICT Support Technicians nec

ANZSCO 313199

Description

This occupation group covers ICT Support Technicians not elsewhere classified.

 

 

Skill Level

2

 

 

Specialisations

• Applications Packager
• Computer Systems Technician
• Telecommunications Computer Systems Technician

 

 

Occupation Lists

This occupation is on the following skills lists:

• Consolidated Sponsored Occupations List
• RSMS Occupations List

This occupation is not on the following skills lists:

• Skilled Occupations List
• Labour Market Testing Required for 457 List

 

 

Group: 3131 ICT Support Technicians

 

 

 

Description

provide support for the deployment and maintenance of computer infrastructure and web technology and the diagnosis and resolution of technical problems.

 

 

Tasks

• determining software and hardware requirements to provide solutions to problems
• responding to inquiries about software and hardware problems
• adapting existing programs to meet users' requirements
• installing and downloading appropriate software
• ensuring efficient use of applications and equipment
• implementing computer networks
• designing and maintaining websites
• repairing and replacing peripheral equipment such as terminals, printers and modems
• may work in a call centre

 

 

Skill Level

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.
In Australia:
AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)

In New Zealand:
NZ Register Diploma (ANZSCO Skill Level 2)

At least three years of relevant experience and/or relevant vendor certification may substitute for the formal qualifications listed above. In some instances relevant experience may be required in addition to the formal qualification.

 

 

Occupations in this Group

• 313111 Hardware Technician
• 313112 ICT Customer Support Officer
• 313113 Web Administrator
• 313199 ICT Support Technicians nec

 

Related Categories

• ICT

 

 

Sources: www.abs.gov.au and DIBP