Registered Migration Australia

Tourist Information Officer

ANZSCO 451611




Description

Provides travel and accommodation information to tourists. May work in a call centre.

 

 

Skill Level

4

 

 

Alternative Titles

  • Tourist Adviser

 

 

Group: 4516 Tourism and Travel Advisers

 

 

 

Description

plan and organise travel and accommodation for clients, and provide travel and accommodation information to tourists.

 

 

Tasks

  • determining clients' requirements for travel, accommodation and special interests
  • suggesting itineraries based on available travel routes and cost, availability and convenience of transport
  • making and confirming travel and accommodation reservations and informing clients of bus, plane, ship and train connections
  • notifying clients of travel dates, baggage limits, and medical and visa requirements
  • providing information on tourist attractions and tour availability, and procedures for dealing with lost and stolen documents
  • assisting with travel clearances
  • collecting payments and issuing clients' itineraries, relevant documentation, tickets for travel and vouchers for accommodation
  • providing information on travel insurance, relevant government regulations such as customs regulations, and use of credit cards and traveller's cheques
  • answering inquiries from tourists and offering suggestions about tours, travel routes, accommodation and local customs
  • providing literature and information on local and interstate tours and places of interest
  • discussing transport availability and cost
  • may work in a call centre

 

 

Skill Level

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below. 
In Australia: 
AQF Certificate II or III (ANZSCO Skill Level 4)  

In New Zealand: 
NZ Register Level 2 or 3 qualification (ANZSCO Skill Level 4) 

At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

 

 

Occupations in this Group

 

 

Sources: www.abs.gov.au and DIBP

 

 

This occupation is eligible under the tourism and hospitality occupations for the purposes of Australia’s Working Holiday Maker Programme.