Registered Migration Australia
A customer service manager plans, administers and reviews customer services and after-sales services, and maintains sound customer relations. In Australia a customer service manager is a Skill Level 2 occupation.
Customer Service Manager Alternative Titles
Customer Service Manager Occupation Lists
This occupation is on the following skill list:
This occupation is not on the following skills list:
Group: 1492 Call or Contact Centre and Customer Service Managers
The job of a customer service manager in Australia is to organise and control the operation of call or contact centres, review customer services, and maintain sound customer relations.
Most occupations in the customer service manager unit group (Group 1492) have a level of skill commensurate with the qualifications and experience outlined below.
AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)
In New Zealand:
NZ Register Diploma (ANZSCO Skill Level 2)
At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.
Occupations within the Customer Service Manager Group
Note: Whilst a similar occupation may appear in the customer service manager group, if not specifically listed in the STSOL or MLTSSL, the ANZSCO description should be used for reference purposes only.
English Requirement for a Customer Service Manager
Where mandatory licensing or registration is required you must demonstrate a level of English either sufficient to meet licensing / registration or a minimum IELTS, or equivalent, whichever is higher.
The position has a nominated base salary of less than AUD65,000.
(a) is based in a front line retail setting; or
(b) predominantly involves direct client transactional interaction on a regular basis.
The position is in a business that has an annual turnover of less than AUD1,000,000.
The average salary for a Customer Service Manager in Australia is $ 120,040 for male employees and $ 86,114 for female employees per year. Average Age: Males: 43.2 Females: 44.6 Persons: 44.2
Source: www.abs.gov.au (Group 1492) Call or contact centre and customer service managers - Employee Earnings and Hours, Australia, May 2016
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