Registered Migration Australia
An ICT customer support officer provides support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues. May work in a call centre. In Australia an ICT customer support officer is a Skill Level 2 occupation.
ICT Customer Support Officer Alternative Titles
ICT Customer Support Officer Occupation Lists
This occupation is on the following skill lists:
This occupation is not on the following skill lists:
The job of an ICT customer support officer in Australia is to provide support for the deployment and maintenance of computer infrastructure and web technology and the diagnosis and resolution of technical problems.
Most occupations in the ICT customer support officer unit group (Group 3131) have a level of skill commensurate with the qualifications and experience outlined below.
AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)
In New Zealand:
NZ Register Diploma (ANZSCO Skill Level 2)
At least three years of relevant experience and/or relevant vendor certification may substitute for the formal qualifications listed above. In some instances relevant experience may be required in addition to the formal qualification.
Occupations within the ICT Customer Support Officer Group
Note: Whilst a similar occupation may appear in the same ICT group, if not specifically listed in the STSOL or MLTSSL, the ANZSCO description should be used for reference purposes only.
Where mandatory licensing or registration is required you must demonstrate a level of English either sufficient to meet licensing / registration or a minimum IELTS, or equivalent, whichever is higher.
The average salary for an ICT Customer Support Officer in Australia is $ 74,880 for male employees and $ 58,115 for female employees per year. Average Age: Males: 36.4 Females: 38.9 Persons: 37.1
Source: www.abs.gov.au (Group 3131) ICT support technicians - Employee Earnings and Hours, Australia, May 2016
Please contact us if you would like assistance with your ICT Customer Support Officer visa application. Registered Migration Australia is a licensed migration company, we are proudly 100% Australian owned and operated.